Privacy Policy for Drapax Business Solution (2868904 Ontario LTD)

Welcome to Drapax Business Solution and our website at www.drapax.com. At Drapax Business Solution, we are committed to protecting your privacy and ensuring that your Personal Data is handled responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your data under Canada's Personal Information Protection and Electronic Documents Act (“PIPEDA”) and the California Consumer Privacy Act (“CCPA”), where applicable.

Our Commitment to Privacy
By submitting your phone number and email, you are providing express written consent for 2868904 Ontario LTD, doing business as Drapax Business Solution, its affiliates, agents, and service providers to contact you at that number regarding products or services, including via autodialed and/or prerecorded or artificial voice calls and text messages (SMS and MMS), or email even if your telephone number is a cellular number or on a corporate, state, or the National Do Not Call Registry (DNC) or other do-not-contact list.

You may opt out at any time by emailing us a Do Not Call Request. Your consent is not required or a condition of any purchase. Message and data rates may apply. You also consent to our SMS terms, Privacy Policy, and Terms of Use. By communicating with us by phone or email, you give your full consent for any and all calls, texts, and emails to be recorded for quality and training purposes.

What Law Applies?
Our use of your Personal Data is subject to Canada's PIPEDA and, where applicable, the CCPA. We process your Personal Data in compliance with these regulations to ensure it is handled responsibly and securely.

What Is Personal Data?
Personal Data refers to any information that identifies or relates to an individual. This may include:

Name
Date of birth
Email address
Telephone number
Physical address
Online identifiers such as IP addresses or device IDs
What Is Processing?
"Processing" refers to any operation performed on Personal Data, such as collection, use, storage, modification, or deletion.

Who Is Responsible for Data Processing?
The responsible party for data processing is:
Drapax Business Solution
663 Wellington Rd, London, ON N6C 4R4
Email: service@drapax.com

If you have any questions about this policy or our data protection practices, please contact us at service@drapax.com.

What Are the Legal Bases for Processing?
We process your Personal Data based on the following legal grounds:

To fulfill contractual obligations: Data processing is necessary to provide our services or products.
With your consent: When you have given clear consent for specific purposes, such as subscribing to marketing communications.
To comply with legal obligations: Where data processing is required by law (e.g., for tax or regulatory purposes).
For legitimate business purposes: Examples include improving our services, ensuring IT security, or addressing customer inquiries.
Data We Collect Automatically
Log Data
When you visit www.drapax.com, our system automatically collects the following information:

Name of the file accessed
Date and time of the visit
Amount of data transferred
Notification of successful retrieval
Type of browser and version used
IP address
Operating system of the visiting device
Internet service provider
Website from which you accessed our site
Pages of our website that you accessed
This data is processed based on our legitimate business interests, such as improving website functionality and maintaining security.

Cookies
We use cookies on www.drapax.com to enhance your browsing experience. These include:

Essential Cookies: Required for basic website functionality.
Non-Essential Cookies: Include analytical and advertising cookies.
You can manage your cookie preferences or disable cookies through your browser settings. Note that disabling cookies may impact your website experience.

Data We Collect Directly
Contact Information
When you contact us via email or through our website, we may collect:

Your name
Email address
Phone number (if provided)
The contents of your message
Registration
When creating an account with us, you provide:

Full name
Email address
Username
Password
Payment Data
Transactions are processed securely via Stripe. We do not store or have access to your payment details.

How Your Information Is Used
We may use your Personal Data to:

Provide requested services or products.
Improve customer support and communication.
Offer tailored promotional communications.
Who Receives My Information?
Only authorized employees or contractors of Drapax Business Solution have access to your information. We may share your data with third-party service providers, such as IT services, payment processors, and marketing platforms.

How Long Is My Data Stored?
We retain your Personal Data only as long as necessary for the purposes outlined in this policy or as required by law.

Your Rights
Under PIPEDA:
Access: Request access to your Personal Data.
Correction: Request corrections to inaccurate or incomplete data.
Withdrawal of Consent: Withdraw consent for certain types of processing.
Under CCPA (for California residents):
Right to Know: Request details about the Personal Data we collect, use, and share.
Right to Delete: Request the deletion of your Personal Data, subject to exceptions.
Right to Opt-Out: Opt out of the sale of your Personal Data (note: we do not sell data).
To exercise these rights, contact us at service@drapax.com.

Policy Updates
This Privacy Policy was last updated on December 2, 2024. Updates will be posted on our website and take effect immediately upon posting.

Contact Information
If you have questions about this Privacy Policy, please contact us at:
Drapax Business Solution
663 Wellington Rd, London, ON N6C 4R4
Email: service@drapax.com